Terms of service

These terms govern access to and use of the services of IRON ID Group, [LEGAL ENTITY NAME], registered under number [REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS] (“IRON ID”), by the organization that creates an account or signs a quotation (“you”).

They take effect on the earlier of two dates: the creation of your organization on the platform, or the signature of a quotation for an IRON ID Enterprise product. They remain in force for as long as you use the services.

Whoever accepts these terms represents that they have authority to bind the organization they act for. Where a signed master agreement between you and IRON ID says otherwise, that agreement prevails.

IRON ID Group publishes two distinct families of products. They are not sold the same way and are never merged.

The IRON ID Platform is a workspace for your organization: Workspace, Storage and Email, on one common trust layer. Its core is free; exactly two resources are billed — storage by capacity, and professional email on your own domain.

IRON ID Enterprise is a set of SDK and API products — the KYC SDK and the Sign SDK — that you integrate into your own applications. They are not part of the Platform, they are not included in Workspace, and they are the subject of a separate quotation and contract.

The services are currently in early access. Some capabilities described on this site are still being built; their status is stated product by product and feature by feature. These terms guarantee no general availability date.

Using the services requires creating an organization. The organization is the contracting entity; individual accounts are its members.

You appoint your organization's administrators, invite its members and set their roles and permissions. You are responsible for actions taken from accounts in your organization, including those of a member whose credentials have been compromised.

Multi-factor authentication is available on every account and we recommend enforcing it. You undertake to revoke a departing member's access without delay, and to report any suspected compromise to security@iron-id.io.

The acceptable use policy forms part of these terms. It lists the content and the conduct that are not permitted on the services, and what a violation may lead to.

You are responsible for your members' compliance with that policy and, where you integrate an Enterprise product, for the compliance of the users of your own applications.

The core of the platform is free and stays free: workspace, organization, teams, collaboration, files, sharing, permissions and core security. There is no subscription per capability.

Only two resources are billed. Storage is paid by capacity, beyond the 5 GB included per organization and shared across every product. Professional email is paid per mailbox on your own domain; standard mailboxes on the IRON ID domain remain included.

IRON ID Enterprise products are priced on quotation, after a technical discussion. There is no self service price. The quotation sets the volumes, the integration scope, the support level and, where applicable, the service level agreement.

The invoicing currency and the payment terms are set by the quotation, or announced at launch, within thirty days of the invoice date unless stated otherwise. Prices are exclusive of tax; applicable taxes are added. Late payment may lead to the suspension described in clause 8.

The content you deposit remains yours. IRON ID acquires no ownership in it and does not use it for any purpose other than providing the services.

Document content is encrypted at rest, with a distinct data key per version wrapped by a key management service that never sees the content. Our teams do not access the content of your documents; the technical access required to operate the service is limited, recorded in the audit log, and described in the privacy policy.

The proofs the platform produces — fingerprints, timestamps, provenance manifests, audit entries, evidence bundles — export in an open, documented format. They remain verifiable by a third party without an IRON ID account and without IRON ID. That is a property of the product, and we undertake to keep it.

When you request erasure of a document, its content is erased and can no longer be downloaded. Its fingerprint, its timestamp and its audit entries remain, because otherwise the proof that the document ever existed would disappear with it.

We use reasonable efforts to keep the services available, and we give reasonable notice of planned interruptions.

During early access no availability rate is guaranteed. A service level agreement applies only where it is expressly stated in a signed quotation or master agreement.

Support is provided by email at contact@iron-id.io. Enterprise customers have a named contact, on the terms set out in their quotation.

You may terminate at any time from your organization or by written notice. Termination takes effect at the end of the current paid period; refunds are governed by the refund policy.

We may suspend access for a breach of the acceptable use policy, for persistent non-payment after formal notice, or for a demonstrated threat to the security or integrity of the platform. Except in a security emergency, suspension follows written notice and an opportunity to remedy.

Whatever ends the contract, you have thirty days to export your documents, proofs and certificates in their open format. After that period, data is deleted according to the retention periods set out in the privacy policy.

The platform, the SDKs, the documentation, the trade marks and IRON ID's code remain the property of IRON ID Group. These terms grant you a personal, non-exclusive, non-transferable right of use for the duration of the contract, and nothing more.

Third-party components and open formats used by the services remain governed by their own licences. The open source proof verifier is provided under the licence stated in its repository.

If you send us suggestions or feedback, you allow us to use them freely to improve the services, without consideration and without losing any right in your own content.

The services are provided as described on this site and in your quotation. We warrant nothing beyond that: in particular, the platform produces verifiable proof of integrity and of prior existence, and warrants neither the truthfulness of a document's content nor the real identity of its depositor beyond the checks actually performed.

Neither party excludes its liability for gross negligence, wilful misconduct or personal injury. Subject to that, and to the extent permitted by the applicable law, IRON ID's liability under the contract is capped. [TO BE COMPLETED BY LEGAL COUNSEL] — the cap, how it is calculated and the reference period are for IRON ID Group to settle with counsel.

We are not liable for indirect loss, in particular loss of revenue, of goodwill, or of data for which you kept no export while the export function was available to you.

We may change these terms to reflect a change in the services or in the law. Any substantial change is notified to you by email and on this site at least thirty days before it takes effect.

If a substantial change does not suit you, you may terminate without charge before it takes effect; continuing to use the services after that date constitutes acceptance.

IRON ID Group is being incorporated. The contracting entity, the governing law and the competent jurisdiction will be stated here before the services become commercially available, and before any first payment. [TO BE COMPLETED BY LEGAL COUNSEL]

The parties will try to settle any dispute arising from the contract amicably, within thirty days of its written notification.

If any provision of these terms is held void or unenforceable, it is deemed unwritten and the remaining provisions keep full effect.